About ECHO

ECHO Community Services is a registered charity providing care to the elderly and people living with disability to help them live in their own home with dignity while still maintaining their independence.

ECHO’s purpose

To enrich the lives of people living independently in their own homes through connection to services and community.

ECHO’s values

Excellence   |   Compassion   |   Honesty   |   Opportunity

‘My Mum’ philosophy

At ECHO, we have a very clear philosophy.

When we are delivering services, we ask ourselves one question:

“Is this good enough for My Mum?”

Our ‘My Mum’ approach applies equally to any family member. It means we do our best to treat our clients as if that person was someone we knew and loved. We respect and care about their histories, their stories, their dreams and their vision for their future. Everyone is someone’s Mum / brother / sister / friend.

At ECHO, each person is treated as though they are ‘My Mum’.

Service delivery

ECHO provides in-home services 7 days per week for Home Care Package and NDIS clients and 5 days per week for CHSP. 

Our goal is to provide services at the same time, on the same day and with the same support worker which means that you know the person who is coming and they time they will arrive. Having the same support worker providing services, in particular medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the person attending. There is continuity of care for people who receive our services.

ECHO will provide a case manager to all clients, and he/she will maintain regular contact with the client and or carer to ensure the client is receiving services which meet his or her needs in order to remain living independently We make any necessary changes to the care plan to ensure this.

ECHO works with client to deliver the specific services they need to live independently. Examples include:

  • Clinical nursing
  • Medication prompts and administration
  • Personal care
  • Meals
  • Domestic assistance
  • Social support
  • Home and garden maintenance
  • Transport
  • Group social events
  • Art and craft groups
  • Specialised centre based adult day care for clients with dementia.

Support workers are required to have minimum qualifications, depending on the type of work they are doing. In most cases this will be Certificate III in Individualised Care, while others may have also completed Certificates in Leisure and Lifestyle, Mental Health or Dementia Specific Training. All of our support workers who provide medication prompts are required to undertake specific training in this area.

Awards

ECHO has picked up a few awards along the way.

  • 2020 – WA Excellence in Aged Care awards, ‘Best Organisation’
  • 2020 – WA Excellence in Aged Care awards, Hadja Sow won the ‘Rising Star’ award for people who have been in the industry less than 5 years
  • 2015 – Aged Care Services WA industry award ‘Best Small Provider’ for our programs
  • 2014 – ‘Special Commendation Award’ for our Sunshine Club

Our staff, volunteers and pets are very proud of this achievement and strive every day to continue with this program to make life meaningful for people living with dementia in the community.

This also applies to all other services provided – because it’s for ‘My Mum’!