About ECHO

ECHO Community Services is a not for profit Home Help organisation that provides care to people who are frail aged and people who have a disability to enable them to live in their own home with dignity while still maintaining their independence.

ECHO provides in home services 5 days per week Monday to Friday.  We provide morning and evening services and on Saturday and Sunday our support workers are available until lunch time. We do provide medication prompts by telephone if requested.

ECHO prides itself on providing quality in-home care based on a “MY MUM” approach. In short, if it’s not good enough for my mum, then it’s not good enough for yours.  This also applies to dads, uncles, aunts – basically anyone who needs a service. Our goal is to provide services at the same time, on the same day and with the same support worker which means that you know the person who is coming and they time they will arrive. Having the same support worker providing services, in particular medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the person attending. There is continuity of care for people who receive our services.

ECHO has one support worker to do medication rounds each day. This means that all of our morning medication services are finished by 9.30am, and our clients are ready for the day ahead.  Our experience shows that having 1 person providing medication prompts greatly reduces medication incidences.

ECHO will provide a case manager to all CDC clients, and he/she will maintain regular contact with the client and or carer to ensure the client is receiving services that meets their needs in order to remain living independently We make any necessary changes to the care plan to ensure this.

Services provided by ECHO:

  • Medication administration
  • Personal Care
  • Meals
  • Domestic Assistance
  • Social Support
  • Home and garden maintenance
  • Transport
  • Specialised Centre Based Adult Day Care (Dementia)

All of our support workers have a minimum qualification of Certificate 3, while others have also completed Certificates in Leisure and Lifestyle, Mental Health and Dementia Specific Training.  All of our support workers who provide medication administration are required to undertake specific training in this area.

ECHO won the Aged Care Services WA industry award “Best Small Provider” in 2015 for our programs and a “Special Commendation Award” for our Sunshine Club.in 2014. Our management team, coordinators, support workers and volunteers and pets are very proud of this achievement and strive every day to continue with this program to make life meaningful for people living with dementia in the community. This also applies to all other services provided – because it’s for MY MUM!