Home Care Packages – an overview

Home Care Packages are now offered from Level 1 to Level 4 with a Level 4 Package attracting the highest level of Government subsidy for people who have the highest needs. There are significant changes in the way these packages are structured compared with the previous system.

The first point of contact for inquiries is the My Aged Care website on the ‘Help at Home’ page. In order to access a Home Care Package, you will need to be assessed by an Aged Care Assessment Team (ACAT) to see if you are eligible for a package. Aged Care Assessment Teams are generally based in hospitals.

There is currently a national waitlist for Packages and so there may well be a delay between being assessed for a Package and actually receiving services. Once you have been assessed for a Level 1, 2, 3 or 4 Home Care Package and have received confirmation you have been allocated a package, the next step is to identify a service provider. Package holders can choose any registered provider to host their package.

The way Home Care Packages work is different to the Commonwealth Home Support Program (CHSP). Further considerations for package holders include: