ECHO provides in-home services 7 days per week for Home Care Package and NDIS clients and 5 days per week for CHSP.
Our goal is to provide services at the same time, on the same day and with the same support worker which means that you know the person who is coming and they time they will arrive. Having the same support worker providing services, in particular medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the person attending. There is continuity of care for people who receive our services.
ECHO will provide a case manager to all clients, and he/she will maintain regular contact with the client and or carer to ensure the client is receiving services which meet his or her needs in order to remain living independently We make any necessary changes to the care plan to ensure this.
ECHO works with client to deliver the specific services they need to live independently. Examples include:
- Clinical nursing
- Medication prompts and administration
- Personal care
- Domestic assistance
- Social support
- Home and garden maintenance
- Group social events
Support workers are required to have minimum qualifications, depending on the type of work they are doing. In most cases this will be Certificate III in Individualised Care, while others may have also completed Certificates in Leisure and Lifestyle, Mental Health or Dementia Specific Training. All of our support workers who provide medication prompts are required to undertake specific training in this area.