Contact us

If your situation is an emergency please call 000.

If you want to speak to a particular ECHO person please call our office on 9271 7011 and make an appointment. If you visit without an appointment they may be offsite meeting with clients.

Office: 72 Toowong Street, Bayswater WA 6053

Opening hours: 8.00am to 4.30pm, Monday to Friday

Phone: +61 8 9271 7011


Click here to send us a message with the enquiry form.

Give us your feedback

At ECHO we genuinely value your comments, complaints and suggestions. They help us improve our service and ensure we’re meeting the needs of every client.

Please complete and submit the form below to provide your feedback. You may remain anonymous if you wish, but if you’d like a reply letting you know how we’re responding to your comments we will need your name and contact details.

If you’re a Home Care Package client you can also make a complaint to the Aged Care Quality and Safety Commission by:

  • calling 1800 951 822 (FREE call from landline phones)
  • asking for 1800 951 822 via the National Relay Service (for the hearing impaired)
  • completing the Commission’s online complaint form
  • writing a letter to: Aged Care Quality and Safety Commission, GPO Box 9819, Perth WA 6000

Click here to send us some feedback.