New Charter of Rights for aged care

From 1 July 2019, the Australian Government is rolling out a new Charter of Aged Care Rights covering all clients who receive any type of government funded aged care.

ECHO has a responsibility to provide all our clients a copy of the new Charter before 31 December, and all our clients or their authorised person must be given a reasonable opportunity to sign a copy of the Charter.

This means, over the next few months you will receive a copy of the Charter and we will be encouraging all our clients to contact us with any questions.

Clients who sign the Charter acknowledge they have received the Charter, had assistance to understand it and understand their rights. Clients do not have to sign the Charter and will continue to receive care and services, even if they choose not to sign the Charter.

The Older Persons Advocacy Network (OPAN) has developed resources and will be holding events to help people understand the new Charter of Rights. You can view their website here:

The Australian Government also has information on the new Charter of Rights here:

Or, if you would like to know more, or you’d like someone from ECHO to come and visit you to discuss the Charter and your rights, please call the office on 9271 7011.