ECHO Community Services has been operating under a Consumer Directed Care model of service since 2014. We currently provide Level 1 and Level 2 Home Care Packages but this will change in February 2017 when we can provide all levels of CDC packages. For a brief overview of CDC, please go here. For an overview of Home Care Packages, please go here.
With Consumer Directed Care you will be allocated a budget to “buy” services that best suit your needs to enable you to continue to live independently, with support, for as long as possible. ECHO will provide a case manager to assist you in coordinating the services you need and manage your budget. A statement will be sent each month and that will keep you informed of exactly what funds you have available and how much you can spend.
An important part of CDC is that it is all about building on what you CAN do rather than focusing on what you CAN’T. Even if you have health issues, the right sort of assistance can help you feel healthier and help you to get back to doing more things for yourself. It is about assisting you to maintain your independence.
You can speak to a Case Manager at ECHO who will help guide you through the process of the CDC packages.
There is a new Charter of Care Recipients’ Rights and Responsibilities – Home Care which takes effect from February 27th, 2017. You can download the charter here.
Please see “Navigating the Home Care Maze” for further information on Home Care Services.
As part of the Commonwealth Government’s quality assurance, ECHO Community Services went through a Quality Review, conducted by the Australian Aged Care Quality Agency, on 10th January, 2017. As part of the review, the reviewers contact clients and meet with staff, look at our various policies and procedures, and generally check to see if we comply with the Common Community Care Standards for our Level 2 Home Care Package clients.
I am pleased to say that ECHO was found to have complied with all the requirements and there were no suggested improvements. You can access a copy of the Quality Agency’s report here. This is one further way you can be assured of the quality of our services.
We have produced a little booklet which explains the process of getting a Home Care Package. You can download a copy here. We hope that you will find it useful.
The Commonwealth has just released data on the take up of Home Care Packages. You can download a copy here. It might be interesting reading for some.